Shipping policy
Thank you for shopping with The Hollow Grounds! We are committed to delivering fresh, high-quality coffee right to your doorstep.
Order Processing
All of our coffee is freshly roasted to order. Because of this, please allow 3-5 business days for your order to be processed, roasted, packaged, and prepared for shipment. Orders are not processed or shipped on weekends or holidays.
Shipping Times
United States
- Processing Time: 3-5 business days
- Estimated Delivery Time: 3-7 business days after shipment
- Total Estimated Delivery Time: 6-12 business days
International Orders
- Processing Time: 3-5 business days
- Delivery Time: Varies by destination and customs processing.
- International customers may experience additional delays due to customs procedures or local postal services.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the shipping method selected.
We offer free shipping on all Orders in USA
Free shipping promotions, if available, will be clearly displayed on our website.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for tracking information to become active.
Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Lost, Delayed, or Damaged Packages
While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur due to weather, carrier issues, holidays, or other circumstances beyond our control.
If your order arrives damaged or you believe your package has been lost, please contact us within 7 days of the expected delivery date at:
Email: mromaire74@gmail.com
Please include:
- Your order number
- A description of the issue
- Photos of any damaged items (if applicable)